Hi there 👋 I’m Miša Kaspar
Client Supporter, Designer with Development skills & Mountainbike Nerd based in Basel area.

During my many years of professional experience as a client supporter, project manager and designer in the digital world, I have learned to work goal-oriented and independently. By working with a wide variety of people and cultures, I have strengthened my communication skills and my knowledge of human nature. Due to these qualifications it is easy for me to get involved in new tasks and teams in a timely manner.

Download Resume

Work Experience

November 2022 – current

Netgen Switzerland, Zürich

Client Support Manager
  • Customer consulting and communication as well as planning and implementation of support projects
  • Resource planning, project management and coordination with the developers
  • Independent management and processing of operational support activities
  • Content management
April 2018 – September 2022

WONDROUS LTD, Basel

Client Support Manager
  • Customer management and communication as well as planning and consulting along corresponding SLA‘s
  • Managing and project management of support mandates
  • Independent management and processing of operational support activities
  • Content management
Project Manager
  • Project management in the agile process along different frameworks like SCRUM and Kanban
  • Collaboration / support in the development of concepts for web applications and websites
  • Team leadership (interdisciplinary project team)
Experience Designer
  • Creation of design prototypes
  • Development of user interface designs and libraries in a modular process
  • Recruiting / education of apprentices in the field of interactive media design
September 2017 – March 2018

PRIME Communications, Zürich

Senior Project Manager
  • Project management in the agile process and interfacing with the developers
  • Independently advise and be the first point of contact for clients on day-to-day needs in digital communication
January 2017 – August 2017

WONDROUS LLC, Basel

Head of Creation
  • Team management and education of apprentices, as well as development of concepts and user interface designs
  • Project management in the agile process, resource planning and consulting for customers
August 2014 – December 2016

PRIME Digital, Zürich

Art Director
  • Team leadership of four employees and various project activities for the creation of digital products
  • Project management in the agile process along different frameworks such as SCRUM and Kanban
January 2014 – July 2014

NXC, Zürich

Art Director
  • Responsible for concept and design of various website projects, UI / UX projects, print media, photo shoots and video productions
November 2011 – December 2013

Ground15, Zürich

Art Director
  • Responsible for concept and design of various website projects, UI / UX projects, print media, photo shoots and video productions
July 2007 – October 2011

Schellenberg+Benz AG, Zürich

Compositor/Graphic Animator (Video Artist)
  • Concept and design of various web TV formats
  • Editing, post-production and animation. Creation of corporate design for various clients
October 2006 – December 2006

Atelier Hauser & Partner AG, Dübendorf

Graphic Designer
  • Creation and design of advertising materials, as well as graphic transformations for events and trade fairs
October 2002 – September 2006

Meteomedia AG, Gais

Screen Designer/TV Graphic Designer
  • Design of graphics, animations with various systems and software
  • Redesign of various weather TV formats and coaching of employees
June 2000 – September 2002

Media Design AG, Gais

Graphic Designer
  • Creating weather graphics and infographics, as well as redesigning weather pages for various newspapers

Competencies

  • Project Management
  • Webdevelopment
  • Consulting
  • Content Management Systems
  • User Interface Design
  • Atomic Design
  • Design Thinking
  • User Experience
  • Human Centered Design
  • Research and Analysis
  • Branding
  • Strategy
  • Structured Problem Solving
  • Service Design
  • Client Retention and Support

Other Skills

  • Storyblok
  • Drupal
  • ezPublish
  • Figma
  • Responsive Web Design
  • HTML/CSS/Java Script
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Premiere
  • Adobe After Effects
  • Sketch
  • Jira
  • Confluence
  • Microsoft Office
  • Google Suite
  • Keynote

Education

2017

Vocational Instructor

Dep. of Education Basel-Stadt Vocational Education

Training course for vocational instructors

2003 – 2006

Multimedia Designer HF

ZbW, St. Gallen

Part-time study to become a qualified Techniker HF specializing in media technology (Multimedia Designer)

1996 – 1999

Graphic Designer EFZ

Comm AG, St. Gallen

Apprenticeship as graphic designer at the advertising agency Comm AG in St. Gallen

1995 – 1996

Preliminary design course

School of Design, St. Gallen

Preliminary course for graphic designers at the School of Design